Privacy policy

We Are Committed to Protecting Your Privacy

At Court & Greens, we prioritise your privacy and are dedicated to ensuring a safe, enjoyable, and seamless experience when engaging with our services, both online and offline. This Privacy Policy explains how we collect, use, and protect your personal data, ensuring compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable data protection laws.

References to “Court & Greens,” “we,” “us,” or “our” in this document mean Court & Greens Limited, a company specialising in organising sports and wellbeing trips, with its registered office at 20 Wenlock Road, London, N1 7GU. Court & Greens is the data controller, determining how and why personal data is processed. If you have questions, contact our Data Protection Officer (DPO) at info@courtandgreens.com or by post at our registered office.

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues. However, we appreciate the opportunity to resolve your concerns directly, so please contact us first.

We reserve the right to update this Privacy Policy from time to time and will indicate the effective date of the latest revision.

What Personal Data We Collect

We collect and process personal data when necessary for providing our services or when you provide it to us voluntarily. Personal data refers to any information that identifies you directly or indirectly, such as:

Contact Details: Full name, email address, phone number, postal address.

Booking Information: Details about your travel arrangements, including names and contact details of other participants in your booking

Payment Information: Credit/debit card details or other payment data (processed securely).

Health and Mobility Information: Details about medical conditions, dietary requirements, or mobility restrictions to ensure your safety and wellbeing during trips.

Technical Data: IP address, browser type, operating system, and browsing behaviour collected via cookies or similar technologies.

Marketing Preferences: Information about your preferences for receiving marketing communications.

How We Use Your Personal Data

We process your personal data for the following purposes:

Enquiries and Bookings
- To respond to your enquiries and process your bookings for sports and wellbeing trips.
- To share necessary information with third-party suppliers such as hotels, transport providers, and activity organisers.
Payment Processing
- To securely process payments for your bookings.
Health and Safety
- To ensure appropriate arrangements are made to accommodate health or mobility requirements, based on your explicit consent.
Marketing Communications
- To send you information about offers, promotions, or relevant services based on your preferences.
- You can opt in or out of marketing communications at any time by contacting us.
Website Improvements
- To analyse website usage and improve our services using aggregated or anonymised data.
Compliance and Legal Obligations
- To comply with legal or regulatory requirements, including fraud prevention and law enforcement requests.

Sharing Your Personal Data

We share your personal data with third parties only when necessary, including:

Service Providers: Suppliers such as hotels, transport companies, or activity organisers to fulfil your booking.
Payment Processors: Secure payment gateways to process your payments.
Legal Authorities: Regulatory or public authorities if required by law.

When transferring data outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or transferring to countries with adequate data protection laws.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather data about site usage. Cookies may include:

Necessary Cookies: For website functionality.
Performance Cookies: To analyse site performance.
Marketing Cookies: To provide targeted advertisements.

You can manage your cookie preferences in your browser settings. Note that disabling cookies may affect site functionality.

Data Security and Retention

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include encryption, secure servers, and periodic reviews of our data protection practices.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specific retention periods depend on the type of data and purpose of processing.

Your Rights

Under data protection laws, you have the following rights:

Access: Request a copy of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data where there is no legal reason to retain it.
Restriction: Request suspension of data processing in certain circumstances.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw Consent: Withdraw consent where processing is based on your consent.

To exercise your rights, contact us at info@courtandgreens.com. We may require verification of your identity for security purposes.

Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting personal data.

Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact:

Court & Greens Ltd
20 Wenlock Road, London, N1 7GU

Email: info@courtandgreens.com