Terms & Conditions

The website courtandgreens.com is owned and operated by Court & Greens Limited (“Court & Greens”, “we”, or “us”), which is registered in England and Wales under company number 16126206 and has its registered office at 20 Wenlock Road, London, N1 7GU.

By using our website and services, you agree to the following Terms and Conditions. Please read these carefully as they govern your booking and use of our services. We recommend that you save or print a copy for future reference.

1. Scope of Services

Court & Greens organises bespoke sports and wellbeing travel experiences. These Terms and Conditions apply to all bookings made with us, whether for individual, group, or package trips.

2. Booking Types

We accept two types of bookings:

(a) Accommodation and Activities

When you book accommodation alongside specific activities (e.g., golf, padel, or wellness sessions), Court & Greens acts as an agent facilitating your booking with the accommodation provider and activity organiser. Your contract is directly with these providers, and their terms will apply.

(b) Package Bookings

If you book a combination of travel services such as accommodation, transfers, and activities for an inclusive price, this constitutes a package booking under the Package Travel and Linked Travel Arrangements Regulations 2018 (“the Regulations”). In this case, Court & Greens acts as the Package Organiser, and the following provisions apply:

Financial Protection: We are required to provide financial protection for your package in the event of insolvency. Details of this protection will be provided at the time of booking.
Pre-contractual Information: Before you book, you will be provided with key information, including your rights under the Regulations.
Responsibility: We are responsible for ensuring the travel services included in your package are provided as agreed. If any part of your package is not delivered as promised, we will offer suitable remedies as required by the Regulations.
Emergency Assistance: While on your trip, we will provide assistance if you experience difficulties, such as rebooking transport or finding medical care.

3. Accuracy of Information

We strive to ensure all details, including prices, on our website and promotional materials are accurate. However, errors may occasionally occur. We will confirm your booking details (including the price) at the time of booking. Any errors or omissions in the information provided will be corrected as soon as we are notified.

4. Prices and Payment

(a) Deposits and Balances

A non-refundable deposit is required at the time of booking. The amount will be communicated during the booking process.
The balance must be paid no later than 8 weeks before departure. Bookings made after this date must be paid in full at the time of booking.

(b) Payment Methods

We accept payments via debit/credit card, bank transfer, and other secure payment methods as indicated on our website.

(c) Price Changes

We reserve the right to amend prices in response to changes in taxes, exchange rates, or other unforeseen circumstances. Any such changes will be communicated promptly.

5. Amendments and Cancellations

(a) By You

Any changes or cancellations must be communicated in writing to us. Changes are subject to availability and may incur additional fees.
Cancellation fees will apply based on how close to the departure date the cancellation is made. Specific details will be outlined during booking.

(b) By Us

If we need to make significant changes or cancel your booking, we will notify you as soon as possible and offer suitable alternatives or a full refund. Compensation may also be provided unless the changes are due to extraordinary circumstances beyond our control.

6. Health and Mobility Requirements

Please inform us of any health issues, dietary requirements, or mobility restrictions at the time of booking to allow us to make suitable arrangements. Failure to disclose this information may result in limitations on your trip.

7. Complaints

If you experience any issues during your trip, please notify the service provider or contact us immediately. We will do our best to resolve the matter promptly. Complaints made after the trip must be submitted in writing within 28 days of your return.

8. Liability

Court & Greens is not liable for:

Services provided directly by third-party suppliers.
Delays, cancellations, or disruptions caused by extraordinary circumstances such as natural disasters, strikes, or pandemics.
Loss, damage, or injury not directly caused by our negligence.

9. Data Protection

We handle your personal data in accordance with our Privacy Policy. By booking with us, you consent to the processing of your data as outlined in the policy.

10. Governing Law

These Terms and Conditions are governed by English law, and any disputes will be subject to the jurisdiction of the English courts.

Contact Us

For any queries or assistance, please contact:

Court & Greens Ltd
20 Wenlock Road, London, N1 7GU

Email: info@courtandgreens.com

Terms and Conditions Last Updated: 9th January 2025